Ransomware Attack on Collins Aerospace Forces Manual Operations at Heathrow Brussels and Berlin Airports

By
Jane Park
5 min read

Europe's Aviation Backbone Crumbles: Ransomware Strike Exposes Critical Infrastructure Vulnerabilities

A cyberattack on a single U.S. contractor has paralyzed check-in systems across major European airports, revealing dangerous concentration risks in global aviation technology

The queues stretched endlessly through Heathrow's terminals, passengers clutching handwritten boarding passes as staff frantically processed check-ins with iPads and laptops. Similar scenes unfolded across Brussels, Berlin, Dublin, and Cork—all victims of a ransomware attack that had nothing to do with airport security systems themselves, but everything to do with the hidden digital sinews that bind modern aviation together.

The European Union Agency for Cybersecurity confirmed Monday that a "third-party ransomware incident" targeting Collins Aerospace's MUSE passenger processing system had triggered continent-wide disruption since Friday evening. The attack struck at the heart of aviation's operational efficiency: shared check-in and boarding systems that allow multiple airlines to use the same counters and gates across dozens of airports.

Collins Aerospace (rtx.com)
Collins Aerospace (rtx.com)

When One Falls, All Fall

Collins Aerospace, a subsidiary of defense contractor RTX Corporation, provides the ARINC SelfServ cMUSE software that has become ubiquitous in European aviation infrastructure. The system's widespread adoption—designed to maximize operational efficiency—became its greatest vulnerability when ransomware operators penetrated the platform.

Fact Sheet: ARINC SelfServ cMUSE software

AspectSummary
What it isNext-gen common-use passenger check-in/boarding system. Cloud, on-prem, or hybrid. Successor to MUSE/vMUSE.
Key FeaturesFast deployment, CUPPS/CUTE compatible, scalable, self-service kiosks (SelfServ), analytics.
ProsHighly flexible, reduces IT costs, speeds up passenger processing, praised by airports.
Cons / RisksCentralized cloud system is a single point of failure. Major Sep 2025 outage caused widespread check-in failures at multiple airports.
VerdictPowerful and efficient, but resilience against system-wide outages is a critical concern.

Brussels Airport bore the heaviest impact, with officials requesting airlines cancel nearly 140 flights alone. Berlin Brandenburg reported sustained delays extending into the work week, while Heathrow managed to maintain near-normal operations through rapid deployment of manual processing systems. The varying responses highlight how differently airports have prepared for vendor dependency failures.

"The vast majority of flights at Heathrow are operating as normal, although check-in and boarding for some flights may take slightly longer than usual," Heathrow officials stated, emphasizing their contingency planning investments. Brussels Airport painted a grimmer picture: "At the moment it is still unclear when the issue will be resolved."

The Invisible Supply Chain Strike

Industry analysts describe the incident as a textbook example of supply chain concentration risk manifesting in critical infrastructure. Unlike direct airport breaches, this attack leveraged the aviation industry's increasing reliance on centralized, multi-tenant platforms that promise cost savings through shared resources.

Security experts familiar with aviation systems suggest the attack likely exploited common vulnerabilities in vendor remote access protocols or compromised software update channels. The ransomware's ability to persist across system rebuilds—according to internal communications referenced in industry reports—indicates sophisticated adversaries with extensive network access.

"This wasn't an airport cyberfail so much as a systemic vendor dependency failure," noted one cybersecurity consultant specializing in aviation infrastructure. "The resilience unit of analysis needs to shift from 'my airport' to 'my ecosystem.'"

A Pattern, Not an Anomaly

The Collins Aerospace incident follows a troubling trajectory of aviation supply chain compromises. SITA's 2021 passenger data breach affected multiple airlines through shared passenger service systems. Ground-handling provider Swissport faced ransomware disruptions that cascaded into flight delays. Even non-malicious incidents like July's CrowdStrike update failure demonstrated identical fragility channels.

European regulators have increasingly focused on these interdependencies. The upcoming EASA Part-IS regulations mandate explicit supply chain risk controls and information security management systems for aviation operators—requirements that this incident will likely accelerate into immediate compliance focus.

Law enforcement agencies across multiple countries have engaged in the investigation, though officials have not disclosed technical details about the ransomware strain or attribution. No criminal group has publicly claimed responsibility, though the sophisticated nature of the attack suggests experienced cybercrime operators.

Market Tremors and Recovery Calculations

Financial markets responded with measured concern rather than panic. RTX Corporation shares experienced modest pressure during European trading hours, while airline stocks showed mixed reactions depending on exposure to affected airports. Brussels Airlines and Eurowings faced sharper declines given their hub dependencies, while carriers with diverse operational bases remained relatively stable.

The incident's financial impact extends beyond immediate stock movements. Airlines operating from severely affected airports face mounting EU261 compensation claims for flight delays and cancellations. Ground operations costs have spiked as airports deploy additional staff for manual processing, while aircraft and crew scheduling disruptions create cascading operational expenses.

Insurance markets may reassess aviation cyber risk premiums, particularly for coverage tied to third-party vendor failures. The incident demonstrates how single points of failure can generate industry-wide losses exceeding traditional risk models.

Investment Implications: Winners and Losers Emerge

For sophisticated investors, the incident illuminates several investment themes likely to gain momentum through 2025 and beyond. Cybersecurity firms specializing in operational technology and industrial control systems could see increased demand as aviation operators scrutinize vendor relationships. Companies offering offline backup systems and manual operation alternatives may attract attention from airport authorities seeking resilience improvements.

The defense contractor space faces bifurcated prospects. While RTX confronts immediate reputation and potential liability issues, the broader sector could benefit from increased cybersecurity spending requirements. Government contractors with proven track records in secure system development may see accelerated procurement cycles as agencies prioritize supply chain security.

Aviation technology vendors offering decentralized or hybrid cloud-local architectures could gain competitive advantages over purely centralized platforms. Companies that can demonstrate rapid recovery capabilities and customer-visible incident telemetry may command premium valuations as procurement criteria evolve.

Traditional aviation stocks present a more nuanced picture. Hub-dependent carriers face elevated operational risks, while airlines with diverse geographic footprints and robust contingency planning may emerge stronger. Airport operators investing in redundant systems and vendor diversity could see long-term operational advantages translate to financial outperformance.

The New Normal: Preparing for Systemic Failure

Recovery efforts continue across affected airports, though complete restoration timelines remain unclear. Collins Aerospace reports ongoing collaboration with airport partners to restore full functionality, while ENISA maintains its investigation with law enforcement agencies.

The incident forces uncomfortable questions about aviation's digital transformation trajectory. The industry's pursuit of operational efficiency through shared platforms and centralized systems has created systemic vulnerabilities that traditional security measures cannot address. Airlines and airports must now balance cost optimization against resilience requirements in an environment where a single vendor compromise can ground operations across continents.

As European aviation gradually returns to normal operations, the ghost of Friday's failure will haunt boardrooms and procurement decisions for months to come. The attack demonstrated that in an interconnected industry, there are no isolated failures—only systemic ones waiting to happen.

Investment recommendations should be evaluated in consultation with qualified financial advisors. Past performance does not guarantee future results, and cybersecurity incidents may create both risks and opportunities that vary significantly by individual circumstances and market conditions.

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