LastPass Outage Causing Chaos: Lessons Learned

LastPass Outage Causing Chaos: Lessons Learned

Sofia Ramirez
2 min read

LastPass Suffers 12-Hour Outage Due to Chrome Extension Update

LastPass, a widely-used password management platform, grappled with a 12-hour service disruption resulting from a problematic update in its Chrome extension. The update inadvertently triggered a denial of service on the company's servers, creating extensive login issues and product latency for users. Many encountered a "404 Not Found" error when attempting to access their password vaults, prompting some to explore alternative providers. Despite the service being reinstated, reports of issues, such as the inability to launch sites from the vaults, persisted. LastPass has since assured users that all systems are stable and fully operational. This event remarkably underscores the pivotal role of password managers in modern cybersecurity, as an increasing number of users rely solely on these tools for password management and protection.

Key Takeaways

  • LastPass outage caused by a faulty Chrome extension update.
  • The update triggered a denial of service on company servers.
  • Users experienced login issues and product latency for 12 hours.
  • LastPass Status Page now shows all systems stable and operational.
  • Outage led to users considering switching to other password managers.


The outage experienced by LastPass, originating from a flawed Chrome extension update, emphasizes the vulnerability of critical cybersecurity tools. This incident not only disrupted user access but also undermined trust in LastPass, potentially driving customers towards competitors. The immediate impact included a 12-hour service disruption and persistent user issues, with a possible long-term consequence being a shift in market share among password managers. This event highlights the necessity for rigorous testing protocols to prevent operational failures, which can lead to significant reputational and financial repercussions for tech companies.

Did You Know?

  • Denial of Service (DoS): A cyber-attack overwhelming a system's resources, rendering it unavailable to intended users. In the case of LastPass's Chrome extension, the problematic update inadvertently caused a DoS on the company's servers, leading to the outage.
  • 404 Not Found Error: An HTTP status code indicating that the server could not find the requested resource. Users encountering this error during the LastPass outage were unable to access their password vaults, leading to concern and frustration.
  • Password Managers: Digital tools designed to securely store and manage online credentials, often using encryption to protect passwords and autofilling them on websites and applications. The LastPass outage underscores the critical role of these tools in modern cybersecurity practices.

You May Also Like

This article is submitted by our user under the News Submission Rules and Guidelines. The cover photo is computer generated art for illustrative purposes only; not indicative of factual content. If you believe this article infringes upon copyright rights, please do not hesitate to report it by sending an email to us. Your vigilance and cooperation are invaluable in helping us maintain a respectful and legally compliant community.

Subscribe to our Newsletter

Get the latest in enterprise business and tech with exclusive peeks at our new offerings