Microsoft to Discontinue GPT Builder Service for Consumers

Microsoft to Discontinue GPT Builder Service for Consumers

João Silva
2 min read

Microsoft to Discontinue GPT Builder Service for Consumers

Microsoft has made the decision to end its GPT Builder service for consumers, effective July 10, 2024. This move will result in the removal of all custom chatbots created by private users. However, it's important to note that this decision does not impact business users. Consumers who wish to preserve their custom instructions have the option to copy them before the approaching deadline. This strategic shift by Microsoft indicates a focus on pre-built AI capabilities for end users, potentially influenced by challenges in moderating and ensuring the quality of user-generated content. The decision aligns with a broader trend where companies, including Microsoft, are reevaluating their strategies for consumer-facing AI, possibly due to stagnant growth in similar offerings from competitors.

Key Takeaways

  • Microsoft is discontinuing GPT Builder for consumers on July 10, 2024, resulting in the deletion of all custom chatbots.
  • Users have the opportunity to copy their custom instructions before the July 2024 deadline to preserve their data.
  • Microsoft's strategic shift emphasizes core AI features and developer opportunities, marking the end of consumer-focused GPT efforts.
  • This move suggests that Microsoft may restrict consumer AI services to predefined functions, steering clear of the challenges associated with user-generated content moderation.
  • Microsoft's consumer AI offerings, including the Bing chatbot, have encountered difficulties in gaining traction against competitors like Google and ChatGPT.


Microsoft's discontinuation of GPT Builder for consumers reflects a strategic pivot towards pre-built AI solutions, likely driven by moderation challenges and stagnant growth in user-generated content. This shift may have implications for consumer AI innovation, as Microsoft redirects its focus toward core AI features and developer tools. In the short-term, users will face the loss of custom chatbots, but they have the option to safeguard their instructions. In the long run, Microsoft's move could lead to more controlled AI offerings, potentially influencing competitors to reassess their consumer AI strategies. This decision underscores the evolving landscape of AI accessibility and control, with companies prioritizing manageable, scalable AI products.

Did You Know?

  • GPT Builder: A service developed by Microsoft that allowed users to create custom chatbots using Generative Pre-trained Transformer (GPT) technology. This initiative aimed to democratize AI by enabling non-technical users to design and deploy AI-powered conversational agents.
  • Generative Pre-trained Transformer (GPT): An AI model developed by OpenAI that uses deep learning techniques to generate human-like text. GPT models are trained on extensive data and can produce coherent and contextually relevant text, making them well-suited for applications such as chatbots and content generation.
  • User-generated content moderation: The process of monitoring and controlling content created by users to ensure it aligns with specific standards or policies. In the context of AI services like chatbots, moderation is crucial for preventing the dissemination of harmful or inappropriate content, which presents challenges due to the vast and diverse nature of user inputs.

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