Microsoft Develops AI-Powered Xbox Chatbot for Enhanced Support

Microsoft is innovating with an AI-powered chatbot for Xbox to enhance support services and streamline assistance for players. According to sources, the AI character animates when responding to Xbox support queries and is intended to automate support tasks. It can not only respond to questions but also process game refunds from Microsoft’s support website. The company has expanded testing of the chatbot, indicating potential broader application for all Xbox customers in the future. This prototype, named the 'Xbox Support Virtual Agent,' aims to provide quick, natural language support for a range of Xbox-related issues. Additionally, Microsoft is considering integrating AI into game content creation, moderation tasks, and safety features. The company is also eyeing AI enhancements for the upcoming next-generation Xbox, contemplating a significant technological leap that will incorporate AI. While Sony is rumored to be preparing its own AI-powered console, Microsoft's focus on AI in gaming positions it for significant advancements in user support and technical capabilities.